Return Policy
At sharpixai.com, we strive to provide high-quality AI generation services that meet your needs. However, if you are not satisfied with your purchase, we offer a return policy for unused generations. This policy is designed to ensure that you have a positive experience with our platform and feel confident in your purchases.
You may return any unused generations within 14 days of the purchase date for a full refund. This return policy applies to all generation packages available on our website. Please read the following conditions carefully to understand the requirements for returning unused generations.
Conditions for Returns
- • Unused Generations: Only generations that have not been used are eligible for return. Once a generation has been used, it cannot be returned or refunded. We define "used" generations as those that have been utilized in any of our AI generation services, including but not limited to text generation, image creation, or any other AI tool provided on sharpixai.com.
- • 14-Day Return Period: To be eligible for a return, you must request the return within 14 days of the purchase date. This 14-day period begins on the date you complete the purchase transaction. Requests made after this period will not be considered for a refund.
- • Proof of Purchase: You must provide proof of purchase when requesting a return. This can be in the form of an order confirmation email, receipt, or any other documentation that verifies the purchase date and details of the generation package purchased.
How to Request a Return
To initiate a return, please contact our support team through an email support@sharpixai.com. In your message, include the following information:
- • Your full name and contact information
- • Order number and date of purchase
- • The reason for the return request
- • Proof of purchase (e.g., order confirmation email or receipt)
Once we receive your return request, our support team will review the information provided and process your request. If your return is approved, we will issue a refund to your original method of payment. Please allow up to 7 business days for the refund to appear in your account, depending on your payment provider.
If additional information is required to process your return, our support team will contact you for further details. We are committed to resolving return requests as efficiently as possible to ensure your satisfaction.
Non-Refundable Generations
Please note that any generations that have been used are non-refundable. This policy is in place to maintain the integrity of our service and ensure fair usage. We encourage you to evaluate your needs and usage carefully before making a purchase.
Contact Us
If you have any questions or need assistance with your return, please contact our support team at support@sharpixai.com. Our team is available to help you with any issues or concerns you may have regarding our return policy or any other aspect of our services.
We value your feedback and are dedicated to providing you with the best possible service. Your satisfaction is our priority, and we are here to assist you in any way we can.